As a host, you've probably heard this before:
“Your place is nice, but the price is a bit high”
"Budget haifiki"
😂 It stings. But it's also your chance to educate — politely — and maybe still close the deal.
Here’s how to handle price pushback like a pro:
1. Don’t Get Defensive
Respond calmly. Many guests don’t understand the value you offer — yet.
🗣️ Example reply:
“Totally get you! Just to share — that rate includes cleaning, WiFi, water, electricity, and a full kitchen. Plus, the place is private and secure.”
Remind them of the full experience, not just the bed.
2. Compare With Hotels Nearby
Some guests are still thinking in hotel terms. Educate gently.
🗣️ Example:
“Most hotels in this area charge 6–8k and you still don’t get a kitchen or that homely vibe. Here you can cook, relax, and even host a friend.”
That shifts their perspective.
3. Offer Small Perks, Not Big Discounts
If they sound genuinely interested but hesitant:
- Offer a late checkout
- Throw in a free cleaning
- Suggest a return guest discount
Avoid slashing your rates unless you're really empty. Hold your value.
4. Know Your Audience
- Business travelers? Emphasise WiFi, privacy, power backup
- Couples? Mention comfort, ambiance, lighting
- Locals? Be clear on “no parties” but say they’re welcome to enjoy
Always tailor the pitch.
5. Let Go Gracefully If Needed
Sometimes, it's okay to say:
“Totally understand — if your budget changes or you’d like to try us in future, we’ll be here.”
No hard feelings. But now they know you’re a serious host.
In Kenya, people love a bargain — but also appreciate quality. Stand by your rates, but speak with kindness. That balance earns you bookings and respect.